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Contact Possibilities

1. ColorGATE Partner
Please contact your ColorGATE partner always for first level support. The ColorGATE Technical Service is happy to offer second level support.

2. Websupport Request Form
This form allows you reporting your request directly to our Technical Service Team. This will create a webticket that is used for the communication between you and our Technical Service. The complete communication will be stored in the ticket and can be reviewed at any time.

Please find further information about this topic on our TechBlog.

Fill in the request form, attach your data and click the send button:

  • Files with a maximum size of 10 MB can be attached to the ticket
  • Files above 10 MB can be submitted via our FTP server (please use the ticket number as a file name). You can ask our Technical Service for FTP access via your webticket.
  • You would like to send us larger amounts of data, sample prints or similar things for evaluation or testing purposes? Please do not forget to include your ticket number which you will find on the request form and ship it to our address.

Value Pack
Value Pack is a software maintenance and support contract available with all ColorGATE software solution. It offers a long-term security for your investment in a ColorGATE RIP Software product. In the yearly fee all updates and upgrades (major upgrades included) are included so your RIP Software is always up-to-date. Furthermore, all Value Pack licensees will receive preferred treatment in an event of support issues (remote support included), as well as additional benefits when extending your ColorGATE system environment. All information about Value Pack can be found here.

 
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